Tim Watts Associates

Is This You?

Who TWA People Development Ltd Serves

To help Managers become more successful..... in managing their processes and leading their people.

You are a capital intensive, technically complex, traditional industry, typically with union recognition, facing a surge of retirements over the coming few years, shift working is the norm, either 3, 4 or 5-crew, heavily regulated, hazardous and a high energy user.

You have tackled increasing energy costs, embraced health, safety and environmental changes, have modified policies/procedures to comply with ever-changing employment law, seen compulsory employer’s liability insurance rise many fold, ridden the roller-coaster of raw material price and supply, restructured your mode of operation on several occasions and are looking for further changes.

You have people-dependent process operations, which require supervision and management from dedicated, long-serving staff. The people within your organisation have a very high level of technical competence within their chosen fields.

The expertise they do NOT always possess is how to get the best out of their people more consistently.

Do any of the following scenarios fit your situation?

1. Unexpected incidents occur - which you know should have been prevented by standard operating procedures.

2. To bring about a change in the working culture managers must be able to engage in conversations with individuals and teams about required standards of performance and behaviour, requiring refined communications skills and quick thinking.

3. People are signed off as being competent and yet their inability to deal with unusual circumstances suggests that they do not have the required depth of knowledge and understanding.

4. A lack of planning and organising allows a situation to arise which with more foresight would have been preventable or at least a contingency plan could have been devised to deal with the situation if realised.

5. Unacceptable levels of absenteeism run unchecked.

Our clients fall into one of the following categories:

Processing and manufacturing companies. Organisations who employ people within capital intensive plants, which are high energy users, have continuous shift working patterns, in most cases unionised, challenged by health/safety and environmental compliance, using cutting edge technology combined with lean manufacturing-type philosophies and in a state of continual change.

You will succeed using our approach in developing your managers if you have some or many of the following characteristics.

You have tolerated an inconsistent performance for long enough – You are aware of world class operations where systems and procedures work like clockwork and standards are always respected and enforced. Your time has come.

Changes to working practices are necessary and yet people resist the change preferring to be bound by historical custom and practice – “we’ve always done it this way”.

You have heard friends and colleagues in other companies speak highly of TWA People Development Ltd – You gain a strong measure of confidence in a service offering when you have third party testimonials from other organisations operating in similar circumstances to your own.

You are part of a wider group of companies and are regularly unfavourably compared to the other sites.

You recognise that people are very resourceful – You know that your front line people demonstrate high levels of resourcefulness and leadership away from the workplace and are curious about how this can be repeated within the workplace.

You have some experience of the benefits of coaching, either personally or from third parties - You know that people at the top of their game in sporting and other professional contexts use personal coaching to achieve continuous improvement and mastery.

You are determined to slough off command and control styles of management and leadership

You are an open-minded, freethinker who knows people respond best to an inclusive style of working culture.

You recognise that the best technician does not automatically make the best manager. - You now realise that management requires its own finely honed set of tools, skills and behaviours to compliment the time-served operational ones.

As a manager of the department or site, you often receive ‘phone calls, out of hours, from front line managers who are unable or unwilling to deal with a development that is interfering with normal operations.

If you fit the profile above then a successful team of front line managers will definitely boost your business performance.

For all your people development needs call today on 01227 379920 or 07834 712092 or e-mail, Tim Watts to discuss your requirements.

Agreed outcomes are guaranteed when each stakeholder delivers on their individual commitments.

Next - learn more about how Developing Front Line Managers works to help you achieve more consistent, superior business results.